Delivery Notes

Orders can either be collected from our Smokehouse, delivered locally by us for free or delivered nationwide, please see below for the terms each type of order fulfilment.

Collection from Smokehouse:

The deli is currently open Thurs-Sunday 12pm - 4pm and you are always welcome to pop in at these times without ordering, we try to keep a good amount of stock at all times but if you want it guaranteed then it's best to order through the website and wait for an email to say its ready, this could be anywhere from 1-3 working days.

Orders can be collected from The Maldon Smokehouse on Thursday - Sunday 12pm - 4pm.
A minimum of 24 hours must be allowed for collection orders - you will be notified via email and/or text message when your order is ready for collection.
Orders placed Sunday - Wednesday will generally be ready for collection Thursday but never before, unless otherwise agreed.
You can choose a day for collection (for example if you ordered on a Tuesday but aren't available for collection until Saturday). You need to let us know in the "delivery notes" on the checkout page if you would like to collect on a specific date.

Free Local Delivery:

If you live within 10 miles of us (CM9 4LB) you are eligible for FREE local delivery.
We deliver on Fridays only.
Use the "Delivery Notes" section on the checkout page to specify the date you would like your order delivered.

Nationwide Delivery (not currently available):

Nationwide delivery is available at the cost of £7.95 or free on orders over £80.
We can only deliver to mainland UK. Unfortunately we cannot deliver to the Scottish Highlands or UK Islands.
Orders will be sent via next day delivery in insulated packaging (where required) to ensure the food reaches you cold.
We only send orders out on Tuesday, Wednesday and Thursday so delivery's will be arrive Wednesday - Friday.
You will receive an email when your order has been dispatched.